Player Safety · 18+ Policy · Self-Exclusion Tools
Responsible Gaming
at rabajie
Gambling should be enjoyable entertainment — not a source of stress, debt, or harm. rabajie is committed to providing every Bangladesh player with the tools, information, and support needed to keep gaming safe, controlled, and within personal limits.
Our Commitment to Safe Play
Six Tools Every rabajie Player Should Know
rabajie builds responsible gaming controls directly into every player account. These tools are free, immediate, and available around the clock — no waiting period, no paperwork.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your rabajie account. Once your chosen limit is reached, the system automatically blocks further deposits until the limit period resets. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased.
Loss Limits
Define the maximum net loss you are comfortable with over a set time period. If your losses reach that threshold, betting and casino play is automatically paused for the remainder of the period. This tool is especially useful during high-intensity cricket betting seasons such as the BPL or T20 World Cup.
Session Time Limits
Set a maximum session duration — from 30 minutes to several hours. When your session limit is reached, you will receive an on-screen reminder and the option to log out. You can also enable automatic logout so the system ends your session without prompting, removing the temptation to continue.
Time-Out (Short Break)
Take a short break from the platform — from 24 hours up to 6 weeks — without permanently closing your account. During a time-out, you cannot log in, place bets, or access casino games. Any pending withdrawals will still be processed normally during a time-out period.
Self-Exclusion
Request a longer-term or permanent self-exclusion if you feel your gambling has become a problem. Self-exclusion periods start at 6 months and can extend to 5 years or permanently. During self-exclusion, your account is locked and all marketing communications are suspended. This cannot be reversed before the chosen period ends.
Reality Checks & Account History
Enable periodic pop-up reminders that show you how long your current session has been running and your net win/loss balance for the session. You can also review your full account betting history at any time from your account dashboard — a clear record of activity is one of the most effective tools for staying in control.
Section 1
Age Restriction & Verification
rabajie is strictly for players aged 18 years and above. Gambling by persons under the age of 18 is prohibited. Any account found to belong to a minor will be closed immediately, all funds returned, and the matter reported as required by applicable law.
Before any withdrawal is processed, every rabajie account must pass a full Know Your Customer (KYC) identity verification. This verification confirms that the account holder is a real person, is aged 18 or older, and that the payment method used for deposits belongs to that same individual.
What Documents Are Accepted for Age Verification
Bangladesh players may submit any one of the following government-issued documents to complete age verification:
- National Identity Card (NID) — the primary and preferred document for Bangladesh residents.
- Valid passport — accepted for players who hold a Bangladesh or foreign passport.
- Birth certificate — accepted alongside a secondary photo ID if a passport or NID is unavailable.
Documents must be clearly readable, unaltered, and not expired. Verification is typically completed within 24 hours of submission. Until verification is complete, withdrawal limits apply to all accounts.
Parental Controls & Shared Devices
If you share a device with family members, including children, we strongly recommend activating device-level parental control software to prevent underage access to the rabajie platform. Free parental control tools are available for Android and iOS devices. rabajie account credentials — username and password — must never be shared with anyone, particularly not with individuals who are under 18. If you suspect that a minor has accessed your account, contact the 24/7 live chat support team immediately for an urgent account review.
Section 2
Recognising Problem Gambling
Most people who bet on cricket, play slots, or enjoy live casino games at rabajie do so as a form of entertainment — within a budget, for a set amount of time, and without any negative impact on their daily lives. However, for a small number of players, gambling can gradually shift from a leisure activity into something that feels compulsive or out of control. Recognising the early warning signs is the first step toward getting things back on track.
Self-Assessment: Ask Yourself These Questions
If you answered "yes" to two or more of these questions, we encourage you to use the rabajie responsible gaming tools described in the next section, or to reach out to the live chat support team for confidential assistance. You are not alone — help is available.
Section 3
Responsible Gaming Tools
Every responsible gaming tool on rabajie is accessible directly from your account settings panel, at no cost, at any time of day or night. There is no application process and no waiting period to activate a protective limit. The following steps explain how to access and activate each tool.
How to Access Your Responsible Gaming Settings
-
1
Log in to your rabajie account using your registered mobile number and password.
-
2
Navigate to Account Settings — accessible from the top-right menu once you are logged in.
-
3
Select "Responsible Gaming" from the settings menu. All available tools — deposit limits, loss limits, session timers, time-out, and self-exclusion — are listed on this page.
-
4
Choose your tool and set your preferred parameters. Changes to protective limits (reductions) take effect immediately. Increases to limits require a 7-day cooling-off period before they come into force.
-
5
Confirm your choice. You will receive an on-screen confirmation and an email notification to your registered address confirming that the limit has been applied.
If you are unable to access your account settings or require urgent assistance applying a responsible gaming limit, the 24/7 live chat support team can apply any limit on your behalf within minutes. Average response time for live chat is 2–5 minutes.
Section 4
Deposit & Loss Limits
Deposit and loss limits are among the most effective tools available to Bangladesh players who want to maintain control over their gambling budget. At rabajie, these limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, and all bank transfer options — so there is no way to circumvent a limit by switching payment channels.
Deposit Limits in Detail
You may set a deposit limit at one or more of the following intervals simultaneously:
- Daily deposit limit: The maximum total amount you can deposit across all payment methods within any single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period.
- Monthly deposit limit: The maximum total amount you can deposit across any rolling 30-day period.
All deposit limit amounts are denominated in Bangladeshi Taka (৳ BDT). For example, a player may set a monthly deposit limit of ৳10,000 to ensure their gambling spend remains within a comfortable budget regardless of how many individual deposits are made during the month.
Reducing a deposit limit takes effect immediately — the moment you confirm the change, the lower limit is applied. Increasing a deposit limit requires a mandatory 7-day cooling-off period. This delay is intentional: it prevents impulsive increases made in the heat of a session and gives you time to reconsider before a higher limit takes effect.
Loss Limits in Detail
A loss limit caps the net amount you can lose — not the amount you can bet. This means that winnings you generate and reinvest in further bets do not count against your loss limit; only your net out-of-pocket loss from deposited funds is tracked. Loss limits can be set at daily, weekly, or monthly intervals, and the same immediate-reduction and 7-day-increase cooling-off rules apply.
Wager Limits
In addition to deposit and loss limits, you may set a per-bet or per-session wager limit that restricts the maximum stake on any single bet or spin. This tool is particularly useful for sports betting on cricket matches (BPL, IPL, ICC events) and for slot games where rapid consecutive bets can add up quickly. Contact the live chat support team to configure a wager limit specific to your preferred games.
Section 5
Self-Exclusion & Time-Out
Self-exclusion is a serious protective measure. Once activated, it cannot be reversed before the chosen period ends — regardless of the reason given. This is by design, to protect players who may feel pressure (from themselves or others) to return to gambling before they are ready.
Time-Out (Short-Term Break)
A time-out is a temporary suspension of access to the rabajie platform. It is designed for players who recognise that they need a short break — perhaps following a losing run during the cricket season, during a particularly stressful personal period, or simply because they feel they have been gambling more than they intended.
Time-out durations available at rabajie:
- 24 hours — a single-day cooling-off period.
- 7 days — a one-week break.
- 30 days — a one-month break.
- 6 weeks — an extended short-term break before full self-exclusion is considered.
During a time-out, you cannot log in, place bets, make deposits, or access any casino or sports betting feature. All pending withdrawals will continue to be processed normally. Marketing communications are suspended for the duration of the time-out. At the end of the time-out period, access is automatically restored — no action is required on your part.
Self-Exclusion (Long-Term or Permanent)
Self-exclusion is the appropriate tool when you believe your gambling has become — or is at serious risk of becoming — a problem that a short-term break alone cannot address. At rabajie, self-exclusion is available for the following periods:
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent (indefinite) — this is the option to choose if you wish to close your account with no possibility of return.
When self-exclusion is activated, the following actions are taken immediately: your account is locked; all marketing emails, SMS messages, and in-platform promotional notifications are permanently suppressed for the duration; any account balance remaining at the time of self-exclusion is made available for withdrawal via the support team; and your contact details are placed on an internal exclusion register to prevent re-registration during the exclusion period.
How to Request Self-Exclusion
-
1
Go to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred duration. Confirm your choice to activate immediately.
-
2
Alternatively, contact the 24/7 live chat support team and request self-exclusion by stating your preferred duration. The agent will process the exclusion on your account within minutes and send a written confirmation to your registered email address.
-
3
If you wish to withdraw your remaining account balance, request this at the same time. Withdrawals to your verified bKash, Nagad, or Rocket account are typically processed within 24 hours.
Section 6
Protecting Minors & Vulnerable Players
rabajie takes the protection of underage individuals and vulnerable adults extremely seriously. The following measures are in place to prevent minors from accessing the platform and to identify and support players who may be in a vulnerable situation.
Preventing Underage Access
All new rabajie accounts require date of birth confirmation at registration. Accounts where the stated date of birth indicates the player is under 18 are immediately rejected. All accounts must undergo KYC verification — including government-issued ID submission — before any withdrawal can be processed, providing a secondary age-verification checkpoint.
We encourage parents and guardians across Bangladesh to take the following practical steps to prevent underage access to online gambling platforms:
- Install parental control software on shared home computers, tablets, and smartphones (options include Google Family Link for Android and Screen Time for iOS).
- Never store gambling platform login credentials in a browser on a shared device.
- Talk to children and teenagers about the risks of underage gambling as part of broader financial and digital literacy education.
- If you discover that a minor has accessed your rabajie account, contact the 24/7 live chat support team immediately to report the incident and request an urgent account security review.
Protecting Vulnerable Adults
rabajie customer support agents are trained to recognise indicators of gambling-related distress during player interactions — including references to financial hardship, emotional distress, or requests that are inconsistent with responsible gaming behaviour. Where an agent identifies a player who may be in a vulnerable situation, they are authorised to proactively offer responsible gaming tools, temporarily restrict account activity pending a welfare check, and direct the player to relevant external support resources.
If you are concerned about the gambling behaviour of a friend or family member in Bangladesh, you can contact the rabajie support team on their behalf to discuss available options. All such enquiries are handled with full confidentiality.
Section 7
Getting Help & Support Resources
If you believe gambling is becoming — or has already become — a problem in your life, please do not wait to seek help. Gambling-related harm is a recognised health issue, and support is available. The first and most immediate step is to contact the rabajie team, who can activate protective tools on your account within minutes. For deeper personal support, we encourage you to reach out to counselling and mental health resources.
rabajie 24/7 Live Support
Our live chat support team is available every hour of every day, including during Eid, Pohela Boishakh, and all public holidays. If you need to activate a deposit limit, time-out, or self-exclusion right now, open the live chat on any page of the platform. Average response time is 2–5 minutes. You can also email support@rabajie — responses to welfare-related requests are prioritised.
Professional Counselling Support
If gambling is affecting your mental health, relationships, or financial stability, we encourage you to speak with a qualified counsellor or mental health professional. In Bangladesh, mental health support services are available through the National Mental Health Helpline and through NIMH (National Institute of Mental Health), Dhaka. Your GP or local health clinic can also refer you to appropriate support. Reaching out is a sign of strength, not weakness.
Key Principles for Keeping Gambling Enjoyable
For players who are gambling responsibly and want to keep it that way, the following principles are worth keeping in mind at all times:
- Gamble only with money you can afford to lose. Never use funds intended for rent, food, school fees, utility bills, or any other essential expense. Set a dedicated entertainment budget — for example, ৳2,000 per month — and stick to it.
- Set your limits before you start. Decide in advance how long you will play and how much you are willing to spend. Use the rabajie deposit limit and session time tools to enforce these decisions automatically.
- Never chase losses. A losing run is part of normal gambling variance. Increasing your stakes or continuing to play to recover losses is one of the most reliable paths to serious financial harm.
- Take regular breaks. Step away from the screen between sessions, especially during long cricket betting events like an IPL or BPL tournament. Physical activity, social interaction, and rest are important counterweights to extended gaming sessions.
- Gambling is entertainment, not income. Do not rely on gambling winnings as a source of regular income or use gambling as a strategy to solve financial problems.
- Maintain perspective during major events. During high-excitement periods — Bangladesh Tigers Test matches, FIFA World Cup, Eid special casino promotions — it is easy to get caught up in the moment. Pre-set limits are your best protection during these times.
Remember: gambling should always be a choice, not a compulsion. If it ever stops feeling like a choice, rabajie is here to help you take control — quickly, confidentially, and without judgement. Our responsible gaming tools are available right now from your account settings.
Play Smart. Stay in Control.
rabajie gives you the tools to enjoy cricket betting, slots, and live casino on your own terms. Set your limits, explore responsibly, and reach out whenever you need support.